Shakira called off her concert in Santiago, Chile, tonight (Sunday, March 2), just hours before the show at Estadio Nacional was scheduled to go on.

“I am heartbroken that I cannot sing for you today for reasons beyond my control,” the Colombian superstar wrote in a statement posted on social media. In her note, she explained that there were safety concerns regarding her stage production at the stadium, which is located in Santiago’s Ñuñoa district. Shakira was expected to perform at Estadio Nacional for two nights, both of which were sold out.

It’s the second Latin American stop to be postponed citing local production issues on Shakira’s Las Mujeres Ya No Lloran Tour, following the cancellation of her Feb. 24 show in Medellín, Colombia — and the third total that she’s had to reschedule since bringing her world tour to the region in February. On doctor’s orders, Shakira couldn’t perform in Lima, Peru, on Feb. 16, as she was hospitalized with an abdominal condition.

“To my fans,” Shakira wrote in her Sunday update, “you who have been with me for more than 30 years know more than anyone else my professional ethics and how much I strive to always give you the best. For a year I have worked tirelessly, night and day, on the smallest details to achieve an unforgettable experience for my fans as they deserve and as we have been able to enjoy together during the concerts I have been performing.”

The star expressed that connecting with fans every night on tour “is a big part of what makes me wake up every day wanting to celebrate life,” then broke the news that her performance in Chile must be postponed:

“You can imagine how painful it is for me as an artist to see that after so many efforts to come to this country that I love so much, my show in Chile on this occasion must be rescheduled due to circumstances beyond my control or that of my production.

“When an artist travels to a country, their production and team become directly dependent on the local producers. My staff and I trusted at all times that the production company hired by the local promoter would follow to the letter the specifications that were diligently provided by us so that a show of the magnitude of this one could take place.

“The Las Mujeres Ya No Lloran Tour, which I wanted to start in my home, Latin America, is the biggest tour of my career and currently one of the biggest productions in the world. With a stage that weighs 62 tons, unfortunately we have found that the floor of the place where my stage would go is uneven and is not properly stabilized to ensure the safety of my band, dancers, my fans and myself.

“There are two things I would never compromise and that is the safety of my team and my fans, and I would never offer you a show below the quality standards you deserve.”

Shakira intends to return to Chile as soon as possible — even if she has to “inspect the floor and every last screw in the structure that supports my stage” herself, she says.

On the event’s ticketing page, Fenix Entertainment shared the same information in a statement on Sunday: “We regret to inform you that during the assembly process of the show scheduled for today (March 2) at the Estadio Nacional de Santiago de Chile, we have encountered technical problems beyond the control of the artist and their production that prevent the correct development of the concert, since the floor where the stage would be located is uneven.”

The next city on Shakira’s Las Mujeres Ya No Lloran Tour itinerary is Buenos Aires, Argentina, where she’s set to perform at Campo Argentino de Polo on March 7-8.

See her full note about the Chile concert postponement here.